Policies & Procedures for Medical Device Transport.

To ensure accuracy, safety, compliance, and professionalism in the handling and delivery of all medical device freight.

1. Driver Training Requirements

  • All drivers must complete SPI’s medical device training program.
  • Training includes proper handling, loading, PPE usage, and documentation.

2. Pickup Protocol

  • Verify sender identity and shipment details.
  • Confirm packaging integrity.
  • Record lot numbers, serial numbers, or device IDs as required.
  • Maintain accurate chain-of-custody documentation.

3. Transportation Protocol

  • Cargo must remain secured and isolated from incompatible freight.
  • Vehicles must be clean, organized, and properly equipped.
  • No unauthorized stops.

4. Delivery Protocol

  • Verify delivery contact ID.
  • Obtain time-stamped proof of delivery.
  • Confirm correct room, department, or dock.

5. Load Closing & Accuracy

All loads must be completed daily. Do not simply close out loads—confirm full accuracy and documentation.

6. Customer Communication

  • Immediate updates for delays.
  • Instant confirmation upon delivery.